The Emotion AI Conference, March 30, New York
I’ve released the program for the Emotion AI Conference, the only industry event focused on affective technologies, taking place March 30, 2020 in New York. Who’s speaking? Visit...
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Emotionally Intelligent Design: An Interview with Design Visionary Pamela...
Emotionally intelligent design is design that recognizes and respects human emotion, and it’s especially important in today’s tech-infused world. The designer aims to humanize technology, sensitive to...
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Emotional AI In A Digital World
Emotion AI — or emotional AI if you’re my British friend Andy McStay — describes tech that understands and conveys emotion in human and human-machine interactions. The algorithms are well understood —...
View ArticleExperience, emotion and empathy, online at CX Emotion
Empathy is essential in challenging times. It’s the foundation of interactions that connect, reassure, and engage. Empathy — that is, empathic customer experience — is center-stage at the CX Emotion...
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Worried about overbooking your online event? Here are actual numbers for...
Are you worried about overbooking your online event? Maybe you’re working with a Zoom or other subscription that limits you to 100 attendees. Or maybe you just want to keep your group’s open networking...
View ArticleThe Power of Deep Listening for Consumer Insights
Is your business really responding to consumer needs and wants, as the customer sees them? Are you truly customer-centric, or is your customer experience program more of a “just make sure sales stay...
View ArticleThe art and science of emotional intelligence and emotion AI: July 22 at CX...
“The most important customer service qualities in the next normal: Expertise, empathy, and speed,” writes Vala Afshar, Salesforce Chief Digital Evangelist. “What separates the good from the great is...
View ArticleTwo days to the best in emotion insight for customer and market...
The CX Emotion conference takes place this week, online on Wednesday, July 22. If you haven’t checked it out, please do now — Our topics are emotion, experience, empathy, and impact. Attend to learn...
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Meaning, Relevance, and the Consumer-Brand Connection
Meaning is what a brand signifies or implies to the consumer. It is central to brand promise, and it contributes to expectations against which customer experience is measured. Dr. Martina Olbertova,...
View ArticleOn LinkedIn, One-Sentence Paragraphs are the New Bullet Points
Are you even aware you’re doing it? Writing in one-sentence paragraphs? Just because everyone else on LinkedIn is doing it, or so it seems? Just because — if you’ve thought about it — this style seems...
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